- Remote after-sale service is always available by either phone call,message or any other means including live video 7day×24 hours. Swift response time (5 minutes) is clearly marked in every member of our after-sale service team.Response time is only 5 minutes, trouble-shot solution must be provided within half an hour.
- After sale team is made up with engineers and well-experience staff, the person in charge of your clocks is already appointed before your product is packed,so he/she is quite familiar the products that you are buying.
- Assessment on after-sale service quality system is setup to monitor and supervise the working of each member of our after-sale team,you shall also be invited to give a score of his/her service,this score is the important index to evaluate their working.
- Installation and debugging services
- Layout drawing can be provided on your demand,which makes your installation more easy and convenient.Instruction on your installation, commissioning, startup and operation are carried out on line by live video if it is not an on-site service.
- All software and hardware are to be tested before your commissioning to make sure that transportation does not effect them.
- Free online technical training is also provided for free.